Frequently Asked Questions

Our made-to-order pieces typically take between 3 to 8 weeks to complete, depending on the complexity of your design. If you need your piece by a specific date, please let us know, and if possible, we can try to accommodate you as long as it doesn't compromise our strict quality control processes.

Due to the highly personalized and custom nature of our rings, each meticulously crafted to perfectly suit your chosen diamond and ring size, all custom ring sales are considered final and are not eligible for exchange or return.

That said, we want you to feel completely confident in your purchase. Every ring is carefully crafted and quality-checked by our atelier before it reaches you. We also offer complimentary resizing and thoughtful aftercare to ensure the piece fits beautifully and lasts for years to come. Our team is here to support you long after your ring is delivered.

We provide competitive pricing for our design services, ensuring that clients receive exceptional value for their investment. Our team of skilled professionals, with decades of experience, are compensated fairly to reflect their expertise. We are committed to maintaining the highest standards of quality in every piece we create

Metal:

• Higher karat metals come at a premium price.
• The more metal used, the higher the cost, factoring in both weight and polishing labour.
• Platinum is more expensive due to the extra time required for casting, fabrication, and polishing.

Stones:

• Designs with more stones increase labour for setting, as well as the overall cost of the stones.
• Larger stones demand more intricate labor for setting and are generally more expensive.

Design:

• The initial quote includes a set number of 2D design revisions. Additional design changes beyond the quoted rounds may increase the final price.
• Extensive changes to 3D designs are limited and may incur extra costs.

Labour:

• Stone setting and polishing are covered in the initial quote.

Resizing or modifications after completion may require additional labour fees.

We use only high-quality, certified diamonds in all of our pieces. Our natural diamonds are ethically sourced and certified by the GIA (Gemological Institute of America), ensuring authenticity and exceptional quality. We also only work with top-grade lab-grown diamonds certified by leading institutes like IGI. As experts in diamond sourcing, we carefully select each stone for its brilliance, beauty, and integrity, ensuring you receive a diamond of exceptional value.

Natural Diamonds

Natural diamonds are formed deep within the Earth over billions of years through intense heat and pressure. Each natural diamond is unique, characterised by its specific mineral composition and the conditions under which it was formed. These diamonds are mined from the Earth, and their rarity contributes to their value and desirability. Natural diamonds are often seen as timeless symbols of love and commitment, making them a popular choice for engagement rings and fine jewellery.

Lab-Grown Diamonds

Lab-grown diamonds are created in controlled environments using advanced technology that replicates the natural diamond formation process. These diamonds are chemically, physically, and optically identical to natural diamonds, making them indistinguishable without specialized equipment. Lab-grown diamonds are often more affordable than their natural counterparts.

Moissanite

Moissanite is a gemstone that is often used as an alternative to diamonds due to its brilliance and fire. Discovered in a meteorite, moissanite is not a diamond but rather a distinct mineral known as silicon carbide. It has a higher refractive index than diamonds, which means it can appear even more sparkly under light. While moissanite is durable and offers a beautiful look, it is generally less expensive than both natural and lab-grown diamonds. This makes it a popular choice for couples seeking an affordable yet stunning option for their jewellery.

9k Gold:

9k gold is the most affordable option, offering durability with a slightly paler hue compared to higher karats. It has a lower gold content, making it more resistant to scratching and tarnishing, but less luxurious in appearance. This metal is ideal for budget-conscious buyers seeking a balance of quality and affordability, though it may not have the same rich luster as higher karats.

Pros: Affordable, durable, and scratch-resistant.
Cons: Less pure, paler in color.

14k Gold:

14k gold strikes a perfect balance between durability and luxury, with 58.3% pure gold content. It is more affordable than 18k gold but retains a rich color and shine. It’s an excellent choice for everyday wear as it offers durability without compromising on the beauty and elegance associated with fine gold jewelry.

Pros: Great balance of durability and luxury, affordable.
Cons: Slightly less pure than 18k gold.

18k Gold:

With 75% pure gold, 18k gold is the most luxurious of the three, offering a deep, rich color and exceptional shine. It’s softer than 9k and 14k, making it more susceptible to scratches, but perfect for special pieces or occasions where richness and opulence are key. It’s a favorite for high-end jewelry and those wanting the most precious metal.

Pros: Rich color, luxurious appearance.
Cons: Softer and more prone to scratching, higher cost.

Platinum:

Platinum is a rare, dense metal that offers exceptional durability and a bright, white finish. It’s naturally hypoallergenic, making it a great choice for those with sensitive skin. Although more expensive than gold, its longevity and strength make it a popular choice for engagement rings and high-end custom jewelry. Platinum maintains its appearance over time and requires less maintenance than white gold.

Pros: Extremely durable, hypoallergenic, maintains bright white color.
Cons: More expensive, heavier.

To accurately size your ring, we recommend visiting your local jeweller for an in-house sizing. Additionally, we have purchasable ring sizers that can be delivered straight to your home. If you are unhappy with the fit of your piece, we can adjust its size at your request.

Visit our Ring Size Help page for more information.