Terms & Conditions for The One - Diamond Atelier

Welcome to The One - Diamond Atelier. These terms and conditions regulate your use of our website and services, in accordance with the laws of South Africa. By using our website and services, you agree to be bound by these terms and conditions.

General Terms: a. The One - Diamond Atelier is a bespoke jewellery business specializing in the design and manufacturing of unique jewellery pieces. b. We reserve the right to modify or update these terms and conditions without prior notice to users of our website and services. c. By using our website and services, you agree to be bound by the most current version of our terms and conditions.

Ordering and Payment: a. To place an order, you must provide us with accurate and complete information, including your name, contact details, and billing and shipping address. b. An initial deposit is required for all custom-made jewellery orders. c. Final payment is due upon completion of your order, before the delivery or collection of your jewellery piece. d. We accept payment by credit card, bank transfer, or cash.

Delivery and Shipping: a. We provide both national and international shipping services. b. Shipping costs will be calculated based on the delivery location and the weight of the jewellery piece. c. Any customs fees, import duties, taxes, or other applicable charges imposed by your country’s customs department will be your responsibility. d. We will not be held liable for any delays or damages incurred during the shipping process.

Returns and Refunds: a. Due to the custom-made nature of our jewellery pieces, we do not offer refunds or exchanges. b. We will make reasonable efforts to resolve any issues or concerns you may have with your order.

Intellectual Property: a. All content on our website and social media accounts, including images, text, and logos, is the property of The One - Diamond Atelier and is protected by South African and international copyright laws. b. You may not use our content without our prior written consent.

Liability: a. We will not be held liable for any direct, indirect, or consequential damages arising from the use of our website and services. b. Our liability for any claims arising from your use of our website and services shall be limited to the total amount paid for your order.

Governing Law and Jurisdiction: a. These terms and conditions shall be governed by and construed in accordance with the laws of South Africa. b. Any disputes arising from your use of our website and services shall be subject to the jurisdiction of the South African courts.

If you have any questions or concerns about our terms and conditions, please contact us.